Cimex K9 Guarantee - Bed Bug Inspection - Phoenix, Arizona

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Background:

Cimex K9 is based in Phoenix and serves the entire state of Arizona and has been offering bed bug detection dog 100% guaranteedservices since 2010.  Cimex K9 is one of the very few detection dog companies that’s owner/founder is also a detection dog trainer himself.

Conditions:

Cimex K9 is so confident in their bed bug dog inspection team’s accuracy that they stand behind their work with an accuracy guarantee.

Due to the possibility of a new infestation entering the area we inspected the guarantee is limited to exactly 30 days after the time of inspection.

In the extremely rare event during the 30 day period after the inspection (if evidence of live bed bug activity is found) for the guarantee to be honored the customer shall:

For Pre-Treatment Inspections:

  1. Contact Cimex K9 and be prepared to email a close-up photograph of the insect that is in focus with an explanation of the exact location, date and time the bug was found in.  The image must be very clear and close-up.  Most smart phones and digital cameras have a macro setting to accomplish this.

  1. If the Cimex K9 representative determines based on the photograph that the insect is infact a bed bug then an additional canine inspection will be scheduled.  If the representative is able to determine from the photo that the insect is not a bed bug or if the photograph is out of focus an inspection will not be scheduled.

  1. If during the additional inspection live bed bug evidence is found the customer will be refunded as follows:

  • Residential Customers - (all customers who hire Cimex K9 to inspect a residence that they or their immediate family reside in)  Full refund will be issued for the cost of the inspection the dwelling
  • Commercial Customers - ( all commercial establishments that hire Cimex K9 including Apartment Complexes, Property Management Companies, Rental Property Owners, Hotels, Medical Facilities and any other commercial establishment.)   The refund amount will be based on the portion of the area found to have live bed bug activity.  For example if 100 hotel rooms are inspected and 1 room is found to have live bed bug activity after the additional inspection then the refund will be for the one room and not the entire inspection.

For Post-Treatment Inspections:

  1. Contact Cimex K9 and be prepared to email a close-up photograph of the insect that is in focus with an explanation of the exact location, date and time the bug was found in.  The image must be very clear and close-up.  Most smart phones and digital cameras have a macro setting to accomplish this. 

  1. If the Cimex K9 representative determines based on the photograph that the insect is infact a bed bug then an additional canine inspection will be scheduled.  If the representative is able to determine from the photo that the insect is not a bed bug or if the photograph is out of focus an inspection will not be scheduled. 

  1. If during the additional inspection live bed bug evidence is found the customer will receive the following: 

  • Residential Customers - (all customers who hire Cimex K9 to inspect a residence that they or their immediate family reside in)  An additional Inspection of the entire residence free of charge and an additional inspection after the additional bed bug treatment inspection performed between 21-30 days after a licensed pest control company has completed the additional treatment.
  •  Commercial Customers - ( all commercial establishments that hire Cimex K9 including Apartment Complexes, Property Management Companies, Rental Property Owners, Hotels, Medical Facilities and any other commercial establishment.)  An additional Inspection of the room/unit/area free of charge and an additional Post-Treatment inspection performed between 21-30 days after a licensed pest control company has completed the additional treatment.

For additional information about our Guarantee please contact us at: 888-928-4364